1. Information we collect
When you use our website or submit a booking enquiry, we may collect the following information:
- Your name, phone number and email address
- Pickup and destination addresses
- Move date and service preferences
- Details about the items or load you need moved
- Technical data such as browser type and IP address (collected automatically)
We only collect the information that is necessary to provide and improve our service to you.
2. How we use your information
We use the information you provide to:
- Process and confirm your booking enquiry
- Contact you to arrange your move, confirm details and coordinate on the day
- Calculate accurate estimates and pricing based on your route
- Improve our website and booking process
- Respond to questions or complaints you raise with us
We do not sell, rent or share your personal information with third parties for marketing purposes.
3. Booking and contact details
When you submit a booking request through our website, your contact details are used by our operations team to call you within 30 minutes and confirm your booking.
Your information is stored securely and accessed only by staff who need it to carry out or support your move. We do not store payment card details — payments are handled in person on the day of your move.
4. Cookies and analytics
Our website uses cookies to remember your preferences and understand how visitors use the site. We may use basic analytics tools to measure page traffic and improve the user experience.
We do not use tracking cookies for advertising. See our Cookie Policy for full details on what cookies we use and how to manage them.
5. Data retention
We retain booking-related personal data for up to 12 months following your move, after which it is deleted or anonymised.
If you contact us with a query or complaint, we may retain that correspondence for up to 24 months to help resolve any follow-up matters.
6. Your rights
Under UK data protection law, you have the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct inaccurate information
- Request deletion of your data (subject to any legal obligations)
- Object to certain uses of your data
7. Contact us
If you have questions about this policy or how your data is handled, please contact us at info@moveaxis.co.uk or call us on 07478 280954.