Privacy Policy

MoveAxis is a trading name of YZY LTD (“we”, “us”), a company registered in England and Wales under company number 14197167. Our registered office is G4 Nexus Point, 10 Edwards Road, Birmingham, West Midlands, United Kingdom, B24 9EQ. We operate moveaxis.co.uk and provide removals and transport services in the United Kingdom. This policy also covers the MoveAxis Android app (com.moveaxis.app) and the administrator and driver workspaces at app.moveaxis.co.uk. YZY LTD is the data controller for the personal information described here.

You can reach us about anything on this page at info@moveaxis.co.uk or on 07537 158107.

When you ask for a quote or book a move

Your name, email address, phone number, the collection and delivery addresses, the items you list, access details (stairs, lifts, parking) and any notes you add. If a different person is meeting the driver at either end, whatever you tell us about them.

If you start a quote and do not finish it

We keep what you had already entered, including your contact details, so that we can follow up and offer to help. If you would rather we did not, email us and we will delete it.

When you use the website

If you accept analytics cookies, we record visits to public pages, clicks on controls, quote steps, returns to earlier steps and technical errors, so we can understand where bookings stop. We do not record what you type, card details, private account pages or private-link tokens. This record holds a random identifier created in your browser, the page path, the website you arrived from and whether you are on a phone, tablet or computer. It does not hold your name, email, phone number or IP address, and it cannot be traced back to you.

When you message us

The content of your message, and the contact details you give us so we can reply.

When you use a MoveAxis administrator or driver account

Your name, email or username, account ID, role, contact details, password hash and any profile information or avatar you provide. Driver work may include licence images, vehicle details, availability, checks, issues and performance records. Account access depends on approval and the permissions assigned to your role.

We process the jobs, routes, addresses, customer contacts, schedules, searches, notes, payment confirmations, signatures, proof photographs and documents you submit or use for work. Messages can include chat, operational email, SMS and their attachments. Attachments may contain photographs, video, audio or other files that you choose to send. The app does not read your device address book, personal SMS inbox or unrelated photo library.

Administrator payment tools can also hold bank account details entered for payment instructions, transaction records and cash collection balances or amounts owed. These are operational records; online card entry is handled by the payment provider.

Technical records can include your IP address, browser or device type, app version, sign-in and activity times, notification subscription identifiers, permission state, pending uploads and synchronisation errors. Some work and photographs are stored on your device while offline and uploaded when a connection returns.

MoveAxis uses precise or approximate location, with capture time, accuracy and, when available, speed and heading, for dispatch, route progress, arrival updates and proof of work. Authorised office users can see driver locations. A customer with a job tracking link may see the relevant driver location and delivery progress.

After you activate native GPS and grant Android location access, the Android app can collect and send location while you use Maps, another app or close the MoveAxis screen. A persistent notification identifies the running GPS service. Native tracking can continue before, between and after routes; completing a route, closing the screen or signing out of the web workspace does not itself stop that service. To stop location collection, revoke MoveAxis location access in Android Settings. You can also stop the app through Android's app controls. Location-dependent work features then lose live coordinates.

Camera or file selection is used for photographs, licence images and attachments you submit; signatures drawn in the app are stored as work evidence. Notifications are used for operational updates. You control device permissions in your browser and Android Settings. Declining a permission limits the related feature. Location information is not used for advertising.

• To quote for and carry out your move — because we need it to give you a price and to perform the contract you asked for.
• To follow up on an unfinished quote — our legitimate interest in answering an enquiry someone started with us. You can object at any time and we will stop.
• To keep records of jobs, invoices and payments — to meet our legal and tax obligations.
• To understand how the website is used — with your consent, which you give through the cookie banner and can withdraw at any time.
• To run and secure MoveAxis accounts and operations — to provide the service, manage dispatch and proof of work, investigate operational issues and protect accounts, relying on our contractual obligations and legitimate interests. Device permissions and the location activation screen provide the choices required before permission-dependent collection.

We do not sell your information, and we do not use it to build advertising profiles about you.

Only the people and services needed to run the job. Our drivers see the collection and delivery details for the move they are doing. We use external services for service delivery:

• Resend, to send email such as quotes and job updates.
• Mapbox and map/routing services, to display work maps and calculate routes and distances.
• Stripe, if you pay online. We never see or store your full card details.
• Our hosting provider, which stores the data on servers in the United Kingdom and the European Union.
• Email, SMS and browser push delivery providers, to deliver the operational communications you use.

Mapbox GL JS can send map usage and performance information and browser/session identifiers to Mapbox for service operation and improvement. See Mapbox's privacy policy. This is separate from the website analytics cookie choice.

Information you choose to send to a recipient, or open in an external navigation app, is transferred for that action. The recipient or external service may have its own privacy policy. Some suppliers process information outside the UK; applicable data protection safeguards are required for those transfers.

We also share information where the law requires it.

Records of completed jobs, invoices and payments are kept for six years, because tax law requires it. Quote requests that never became a job, and details left in an unfinished quote, are kept for twelve months and then deleted. Website analytics records are kept for twelve months.

Account and operational information is retained while needed to provide the service, maintain work evidence, investigate incidents or resolve claims. GPS history does not currently have an automatic deletion timer. Its retention depends on those operational, security and legal needs, and deletion requests are assessed individually. Offline queues are removed as uploads succeed or local app data is cleared; clearing a device does not delete records already held by MoveAxis.

Administrators, drivers and applicants can request account deletion without signing in. Email info@moveaxis.co.uk with the subject MoveAxis account deletion request, from the account's email address where possible. Include your name and the account email or username. Do not send your password. You can also request deletion of particular data while keeping your account; identify the records concerned in your message.

We verify that the request is yours and arrange deletion of the account and associated personal data that we no longer need. Deletion includes the account profile and related avatar, notification subscriptions and sign-in access where no retention requirement applies; disabling an account alone is not deletion. We respond within one month and explain any lawful extension or information needed to verify identity.

Completed job, invoice and payment records subject to the six-year retention period above are retained for that period. Work evidence, messages, GPS or security records needed for a specific incident, claim or legal obligation may also need to be retained until that need ends. We explain what is retained and why when responding, and delete or anonymise personal data when retention is no longer necessary.

The app sends data to MoveAxis over HTTPS. Account authentication and role-based access restrict operational records to authorised users; passwords are stored as hashes. Protect your device and account, and sign out on shared devices. No system can guarantee absolute security. Contact us if you suspect unauthorised access.

You can ask us to:

• give you a copy of the information we hold about you;
• correct anything that is wrong;
• delete it, where we do not have to keep it by law;
• stop using it for follow-up or marketing;
• send it to you or another provider in a portable form.

Email info@moveaxis.co.uk and we will respond within one month. If you are not happy with how we have handled it, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Necessary cookies keep the site working — they remember your quote while you fill it in and keep your session secure. These cannot be turned off.

Analytics cookies are only set if you accept them. They tell us which steps of the quote people reach, never who those people are. You can change your choice at any time through the cookie settings on the site, and declining does not limit anything you can do here.

If we change how we use personal information we will update this page and change the date at the top.